Delete your account | UtilizeBot

The short version

In the app: Settings, then Account, then Delete my account.
Without the app: use the form below, or email saleh@utilizebot.com from the address on your account.
Your account closes at once. You have 7 days to keep it, then we delete it and its data for good.
We keep only what the law asks for, such as billing records, and never with your name or email.

1. Delete your account in the app#

Open UtilizeBot and sign in.
Go to Settings, then Account, then tap Delete my account.
Read what will be deleted, then confirm with your password. If you would rather not type it, or the account has no password, ask for a 6 digit code by email and type that instead.
Tap Delete in 7 days. You are signed out on every device.

A child account cannot delete itself: the parent deletes it in Family. The last admin of an install cannot delete their own account until another admin is added.

2. Ask without the app#

Type the email address of your account. If an account uses it, we send that address a link. Open the link and confirm, and the account is scheduled for deletion exactly as in the app. Nothing is deleted from this form alone, and we send the same answer whether or not an account exists.

You can also email saleh@utilizebot.com from the address on your account. We reply within 21 days, and we may ask you to confirm that the account is yours.

3. What happens next#

At once: the account is closed and signed out everywhere. Your bots, missions and agent computer stop, and nothing new runs.
For 7 days: we email you a Keep my account link that works once, until the deletion date. Signing in during those days offers the same choice.
After 7 days: we delete the account and its data for good and email you to say it is done.

4. What we delete#

Your account, profile, sign-in sessions and settings.
Your chats, files, bots, missions, meetings (recordings, transcripts and minutes), templates and memory notes.
Your agent computer and its storage, your published apps and their links, and your shared chat links.
Accounts you connected (such as Gmail, Outlook or LinkedIn), your phone number for call alerts, app notifications and paired computers.
Your username and group memberships. Your messages in other people's groups stay, shown as "Former member".
Your trial and campaign records, invite requests, ideas and feedback you sent us.

5. What we keep, and for how long#

Billing records (invoices, payments and refunds) for as long as Malaysian tax and company law requires, generally seven years. We remove your name and email from them and link them by a one-way code.
Usage records (how much was used and when) without your name, so our totals stay correct.
Backups: copies in our nightly backups are overwritten within 30 days.
Security and audit logs: a record that an account was deleted, without your email, for as long as needed to protect the service.

6. Paid plans#

If you have a paid plan, it is cancelled at Stripe as soon as you ask to delete your account, so you are never charged again. We do not refund the unused part of the current period (see our Terms, section 10). If you then keep your account, choose a plan again.

7. Family and groups#

Parents: the child accounts you made in Family are deleted with your account, and paused during the 7 days. Download anything you want to keep from them first, or delete a child account on its own in Family.
Children: a parent deletes a child account in Family, at any time.
Groups you own go to their longest standing admin. A group with no admin is closed for everyone, and a group nobody else is in is deleted.

8. Questions#

Email saleh@utilizebot.com. We are UtilizeBot Solutions, trading as UtilizeBot, Malaysia.

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